Explore our frequently asked questions about our head spa services and book your appointment today.
How old do you need to be? 18 years old +
What to wear? Please wear comfortable clothes
Do I need to wash my hair? Dirty or washed hair is fine
Can I wear jewellery? Please remove earrings
What if I need to cancel? Appointments may be cancelled or rescheduled with a minimum of 48 hours’ notice. Cancellations made within 48 hours of the scheduled appointment will result in the 50% deposit being retained. Cancellations made within 24 hours of the appointment, or failure to attend, will result in the full treatment fee being charged. We kindly ask that any changes be communicated as soon as possible. Appointment times are reserved exclusively for you, and we appreciate your understanding.
I am running late, what do I do? If you are running late, please contact us as soon as possible. A 15-minute grace period is permitted; however, treatment time may be reduced to accommodate the schedule while the full treatment fee remains applicable. Arrival beyond 15 minutes may result in cancellation of the appointment and the full fee being charged.
What hair types is this suitable for? All hair types are suitable.
Is this suitable if I have hair extensions, dreadlocks, sew ins or braids in? Unfortunately this treatment is not suitable. In such cases, the full appointment fee will be charged, as the appointment time and resources will have been reserved exclusively for you.
Are you hijab friendly? Yes, this is a private booking service with female staff only.
Is London Head Spa a shared space? No. Treatments are provided on a private, appointment-only basis to ensure a focused and personalised experience.
Do I need a consultation before booking? All treatments begin with a focused scalp assessment to ensure suitability and guide product selection. For complex scalp concerns, a dedicated Clinical Scalp Consultation may be recommended prior to treatment.
Is this safe if I am pregnant? At this time, our scalp treatments are not suitable during pregnancy. We recommend waiting until after pregnancy before booking. London Head Spa reserves the right to decline treatment on the day if pregnancy is disclosed. In such cases, the full appointment fee will be charged, as the appointment time and resources will have been reserved exclusively for you.
Is this safe if I am breast feeding? Yes, our treatments are generally safe during breastfeeding. All products and techniques are selected with care and no systemic or prescription medicines are used.
What if I have skin or food allergies? If you have any known skin, food, or ingredient allergies, please contact us prior to booking so we can assess suitability and advise accordingly. London Head Spa reserves the right to decline treatment on the day if disclosed allergies or sensitivities are found to contraindicate the treatment. In such cases, the full appointment fee may be charged, as time and resources will have been reserved.
Can you provide a Korean head spa for more than one person at a time? At our spa, we specialise in delivering personalised Korean Hyggee' Head Spa treatments, which require focused attention and care. Due to the nature of the treatment, we are currently able to accommodate only one person at a time. This ensures you receive the full benefit of the experience, with our dedicated attention and high-quality service. If you’d like to visit with friends or loved ones, we recommend booking separate appointments to guarantee everyone receives the best possible experience.
Gift vouchers: Gift vouchers are valid for 1 year from the date of purchase and may be redeemed against any Head Spa service. All gift vouchers are redeemable against the monetary value purchased. If the selected treatment is priced higher at the time of redemption, the difference will be payable.
Any further questions? Please contact us via our contact page.